Problems with your telephone service can be caused by:
TROUBLESHOOTING
Why won’t my landline phone work?
KMTelecom lines or telephone switching equipment
Telephone equipment in your home
Inside wiring in your home
When you call our Customer Service Department or Repair Service with a telephone problem, we’ll do our best to locate and clear the trouble. If it’s found to be in our lines, switching equipment, or inside wiring covered by our optional Wire Guard Plan, we’ll take quick action to correct the problem and there won’t be a charge (unless the damage is due to negligence on your part).
If the problem is determined to be in telephone equipment or inside wiring not covered by our optional Wire Guard Plan, a trip charge may apply. This charge is for travel costs; it is not a repair charge. Repair of inside wiring not covered by our optional Wire Guard Plan is available for an additional charge from us. Call our business office for more information.
Troubleshooting
Before you contact us, we suggest you do these troubleshooting steps:
Check to see if all your telephones are hung up.
Perform a visual inspection of all exposed inside wiring and connections for damage and loose connections.
If you have more than one jack, check each telephone at each jack to determine if proper operation can be obtained from any jack. If proper operation is obtained from any jack, you’ve isolated the problem to either telephone equipment or inside wiring.
To isolate jack or inside wiring problems, move a working telephone to each jack to determine which location is causing the problem.
If you have a fax machine, answering machine or cordless telephone, disconnect that equipment. Plug a known working telephone into the jack a few minutes later and see if the problem goes away. If it does, the problem is likely is due to malfunctioning equipment that you own.
If the problem appears to be in your jack or the inside wiring, running from the Network Interface Protector through your home or office, you have three options:
Call our repair service. If you subscribe to our optional Wire Guard Plan, we’ll repair your jack or inside wiring at no charge. If you don’t subscribe, we’ll be happy to fix the problem for an additional charge.
Hire an independent contractor or home repair expert to repair the jack or inside wiring.
Repair the problem yourself.