ATA – Unplug the ATA from the power outlet, wait 30 seconds, and plug it back in. Wait for the lights on the ATA to stabilize before testing your phone.

Router – Unplug from power, wait 30 seconds, then plug back in. Allow the router to fully restart before checking your phone service.

Ensure that your phone is securely connected to the ATA’s phone port.

Verify that the ATA is correctly connected to your router and that all cables are properly secured.

Verify Connections – Double-check that the phone cable is plugged securely into the ATA’s phone port and that the ATA is connected to the router.

Try a Different Phone: – Connect a different phone to the ATA to determine if the issue lies with the phone itself.

Power Cycle Your Devices – Restart the ATA and router as described in the general steps.

Internet Connection – Check the stability of your internet connection. Run a speed test at speed.kmtel.com to make sure you are getting the correct speeds.

Adjust Router Settings – If you do not have our Managed Wi-Fi, configure your router’s settings to prioritize VoIP traffic. Refer to your router’s manual for guidance.

Internet Connection – Check the stability of your internet connection. Run a speed test at speed.kmtel.com to make sure you are getting the correct speeds.

Update Firmware – If you do not have our Managed Wi-Fi, make sure your router has the latest firmware updates.

Firewall Settings – If you do not have our Managed Wi-Fi, ensure your firewall isn’t blocking VoIP traffic. You may need to adjust settings on your router.

Service Status – Verify that your service is active and there are no account issues that might be causing interruptions